---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Messenger Web"
bundle_id: "com.barisgungor.DuoWT"
parent_report: "https://marlvel.ai/api/llm/apps/social-networking/messenger-web"
canonical_url: "https://marlvel.ai/apps/messenger-web#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Messenger Web User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 100 of 150 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.72/5
- **Platform Split:** iOS 2.8/5 (688 ratings) | Android 4.7/5 (111.5M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Voice and video call clarity remains a consistent highlight for users connecting with distant contacts**

### Top Complaints (Impact Areas)
- **Frequent application crashes and stability regressions post-update disrupt the core messaging experience for many users**

### Top Requests (What Users Want)
- **Reintroduction of legacy chat head functionality to improve multitasking efficiency during active conversations**

<!-- /section:sentiment -->
<!-- section:swot -->