---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "GoFan: Buy Tickets to Events"
bundle_id: "com.huddleinc.gofan"
parent_report: "https://marlvel.ai/api/llm/apps/sports/com-huddleinc-gofan"
canonical_url: "https://marlvel.ai/apps/com-huddleinc-gofan#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — GoFan: Buy Tickets to Events User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 118,409 reviews) {#user-sentiment}
- **Overall Rating:** 4.79/5
- **Platform Split:** iOS 4.8/5 (111,012 ratings) | Android 4.8/5 (7,397 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.79/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Ease of Use** | *Evidence:* "easy to find your school and easy to purchase tickets"

### Top Complaints (Impact Areas)
- **High Service Fees** | *Evidence:* "charge a convenience fee for each ticket purchased instead of per transaction"
- **Technical Issues** | *Evidence:* "unable to make an account when I enter my email it says 'something went wrong'"

<!-- /section:sentiment -->
<!-- section:swot -->