---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "DK Horse Racing & Betting"
bundle_id: "com.dkhorse.iOS"
parent_report: "https://marlvel.ai/api/llm/apps/sports/dk-horse-racing-betting"
canonical_url: "https://marlvel.ai/apps/dk-horse-racing-betting#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — DK Horse Racing & Betting User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 7,065 reviews) {#user-sentiment}
- **Overall Rating:** 4.63/5
- **Platform Split:** iOS 4.7/5 (6,468 ratings) | Android 4.1/5 (597 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.63/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Ease of Use** | *Evidence:* "great app that is easy to use"
- **General Functionality** | *Evidence:* "so far the app works pretty well"

### Top Complaints (Impact Areas)
- **Withdrawal and Deposit Issues** | *Evidence:* "Good luck withdrawing money"
- **Customer Support and Trust** | *Evidence:* "no customer service or phone contact just Email if that"