--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Civitatis: Fill your trip!" bundle_id: "com.civitatis.civitatis" parent_report: "https://marlvel.ai/api/llm/apps/travel-local/civitatis-fill-your-trip-1" canonical_url: "https://marlvel.ai/apps/civitatis-fill-your-trip-1#user-sentiment" report_date: "2026-08-02" license: CC-BY-NC-4.0 citation: "Marlvel.ai - Civitatis: Fill your trip! User Sentiment (section of intelligence report)" --- ## 🟡 User Sentiment (High Confidence: 60 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.62/5 - **Platform Split:** iOS 4.8/5 (7.3K ratings) | Android 4.5/5 (16.5K ratings) - **Overall Sentiment:** Mixed ### Top Praises - **Knowledgeable tour guides provide engaging and professional experiences that exceed expectations for travelers across various global destinations** - **Competitive pricing for tour bookings makes the platform an economical choice for travelers planning international excursions** ### Top Complaints (Impact Areas) - **Unreliable tour cancellations and lack of responsive customer support leave travelers stranded without refunds or solutions**