--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "CLEAR - Travel & Experiences" bundle_id: "com.clearme.clearapp" parent_report: "https://marlvel.ai/api/llm/apps/travel-local/clear-travel-experiences-1" canonical_url: "https://marlvel.ai/apps/clear-travel-experiences-1#user-sentiment" report_date: "2026-08-13" license: CC-BY-NC-4.0 citation: "Marlvel.ai - CLEAR - Travel & Experiences User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 68 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.69/5 - **Platform Split:** iOS 4.7/5 (517K ratings) | Android 4.2/5 (55.8K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.69/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **The core service provides a convenient and time-saving experience for travelers at major airport security checkpoints** - **Initial enrollment and sign-up processes feel straightforward and accessible for new users at airport locations** ### Top Complaints (Impact Areas) - **Passport chip scanning and document verification features fail repeatedly, creating an endless loop of error messages**