---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "KAYAK: Flights, Hotels & Cars"
bundle_id: "com.kayak.android"
parent_report: "https://marlvel.ai/api/llm/apps/travel-local/kayak-flights-hotels-cars"
canonical_url: "https://marlvel.ai/apps/kayak-flights-hotels-cars#user-sentiment"
report_date: "2026-08-08"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - KAYAK: Flights, Hotels & Cars User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 66 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.81/5
- **Platform Split:** iOS 4.8/5 (492.5K ratings) | Android 4.8/5 (421.4K ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.81/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Travelers appreciate the ability to compare multiple airlines and hotel providers within one interface**
- **Long-term users find the trip organization features helpful for tracking past and future reservations**

### Top Complaints (Impact Areas)

- **Users report deceptive pricing where advertised rates increase significantly during the final booking process**

<!-- /section:sentiment -->
<!-- section:swot -->