---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Mobile Passport Control"
bundle_id: "gov.dhs.cbp.pspd.mpc"
parent_report: "https://marlvel.ai/api/llm/apps/travel-local/mobile-passport-control"
canonical_url: "https://marlvel.ai/apps/mobile-passport-control#user-sentiment"
report_date: "2026-09-02"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Mobile Passport Control User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (High Confidence: 99 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.91/5
- **Platform Split:** iOS 4.9/5 (630.1K ratings) | Android 4.9/5 (141.7K ratings)
- **Overall Sentiment:** Excited

### Top Praises
- **Mobile passport control significantly reduces wait times for international travelers arriving at major US airports**
- **The application interface provides a straightforward and efficient setup for submitting required travel documentation**

### Top Complaints (Impact Areas)

- **Airport staff frequently direct travelers to standard lines because the mobile passport service is unavailable or ignored**

<!-- /section:sentiment -->
<!-- section:swot -->