--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Royal Caribbean International" bundle_id: "com.rccl.royalcaribbean" parent_report: "https://marlvel.ai/api/llm/apps/travel-local/royal-caribbean-international" canonical_url: "https://marlvel.ai/apps/royal-caribbean-international#user-sentiment" report_date: "2026-08-11" license: CC-BY-NC-4.0 citation: "Marlvel.ai - Royal Caribbean International User Sentiment (section of intelligence report)" --- ## 🟡 User Sentiment (High Confidence: 61 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.77/5 - **Platform Split:** iOS 4.8/5 (1.2M ratings) | Android 4.6/5 (141K ratings) - **Overall Sentiment:** Mixed ### Top Praises - **Onboard messaging and activity planning features provide significant utility for guests during their cruise experience** - **Friendly and accommodating crew members consistently deliver high quality service that defines the vacation experience** ### Top Complaints (Impact Areas) - **Unreliable messaging functionality causes significant communication delays and frustration for families trying to stay connected**