---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "United Airlines"
bundle_id: "com.united.mobile.android"
parent_report: "https://marlvel.ai/api/llm/apps/travel-local/united-airlines"
canonical_url: "https://marlvel.ai/apps/united-airlines#user-sentiment"
report_date: "2026-08-12"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - United Airlines User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 62 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.77/5
- **Platform Split:** iOS 4.8/5 (8.2M ratings) | Android 4.7/5 (1M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **The booking and check-in process provides a straightforward experience for travelers managing their own itineraries**
- **Active route maps and clear flight information help infrequent travelers navigate their journey with confidence**

### Top Complaints (Impact Areas)

- **Frequent application crashes following the latest update prevent users from accessing boarding passes or booking flights**

<!-- /section:sentiment -->
<!-- section:swot -->