---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "CBP Border Wait Times"
bundle_id: "gov.dhs.cbp.bems.wcr.bwt"
parent_report: "https://marlvel.ai/api/llm/apps/travel/cbp-border-wait-times"
canonical_url: "https://marlvel.ai/apps/cbp-border-wait-times#user-sentiment"
report_date: "2026-08-16"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - CBP Border Wait Times User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Medium Confidence: 49 of 49 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.35/5
- **Platform Split:** iOS 2.4/5 (155 ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Real-time border crossing wait times provide value for travelers planning their transit routes**

### Top Complaints (Impact Areas)

- **Inaccurate wait time estimates cause significant travel delays and frustration for frequent border crossers**

<!-- /section:sentiment -->
<!-- section:swot -->