---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Choice Hotels : Book Hotels"
bundle_id: "com.choicehotels.iosapp"
parent_report: "https://marlvel.ai/api/llm/apps/travel/choice-hotels-book-hotels"
canonical_url: "https://marlvel.ai/apps/choice-hotels-book-hotels#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Choice Hotels : Book Hotels User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 153,371 reviews) {#user-sentiment}
- **Overall Rating:** 4.46/5
- **Platform Split:** iOS 4.7/5 (100,766 ratings) | Android 4.0/5 (52,605 ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.46/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Helpful Staff** | *Evidence:* "Candy was kind and helpful after a long day traveling"

### Top Complaints (Impact Areas)
- **App Stability and Crashes** | *Evidence:* "all it does is crash."
- **Login and Authentication Issues** | *Evidence:* "The app logs me out constantly and then requires a password reset to sign in."
- **Booking and Payment Failures** | *Evidence:* "It has twice said my stay was booked, but was not apparently."

<!-- /section:sentiment -->
<!-- section:swot -->