---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "99: Rides, Food, Pay"
bundle_id: "com.99taxis"
parent_report: "https://marlvel.ai/api/llm/apps/travel/com-99taxis"
canonical_url: "https://marlvel.ai/apps/com-99taxis#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — 99: Rides, Food, Pay User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 3M reviews) {#user-sentiment}
- **Overall Rating:** 4.29/5
- **Platform Split:** iOS 4.7/5 (16.6K ratings) | Android 4.3/5 (3M ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.29/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Competitive Pricing** | *Evidence:* "Very satisfied with the service provided. Best prices."

### Top Complaints (Impact Areas)
- **Ineffective Customer Support** | *Evidence:* "O suporte é inexistente... atendimento ao cliente automatizado não resolve nada"
- **Financial Disputes and Fraud** | *Evidence:* "Esse app rouba o seu dinheiro. Cobrado R$ 17,00 da corrida que nem aconteceu"

<!-- /section:sentiment -->
<!-- section:swot -->