---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Aeroméxico"
bundle_id: "com.aeromexico.aeromexico"
parent_report: "https://marlvel.ai/api/llm/apps/travel/com-aeromexico-aeromexico"
canonical_url: "https://marlvel.ai/apps/com-aeromexico-aeromexico#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Aeroméxico User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 104,264 reviews) {#user-sentiment}
- **Overall Rating:** 4.82/5
- **Platform Split:** iOS 4.9/5 (33,634 ratings) | Android 4.8/5 (70,630 ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Ease of Use** | *Evidence:* "Easy to navigate"
- **General Performance** | *Evidence:* "The has been updated and it works really well."

### Top Complaints (Impact Areas)
- **Technical Instability and Crashes** | *Evidence:* "Slowest app ever made"
- **Account and Login Issues** | *Evidence:* "Acceder a tu cuenta previamente creada es imposible"
- **Localization and Payment Limitations** | *Evidence:* "it shows flights in MXN and only allowed to pay with a mexican bank"

<!-- /section:sentiment -->
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