---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Agoda: Cheap Flights & Hotels"
bundle_id: "com.agoda.consumer"
parent_report: "https://marlvel.ai/api/llm/apps/travel/com-agoda-consumer"
canonical_url: "https://marlvel.ai/apps/com-agoda-consumer#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Agoda: Cheap Flights & Hotels User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 2,435,375 reviews) {#user-sentiment}
- **Overall Rating:** 4.6/5
- **Platform Split:** iOS 4.8/5 (175,341 ratings) | Android 4.6/5 (2,260,034 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.6/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Competitive Pricing** | *Evidence:* "great discounts and good prices on hotels"

### Top Complaints (Impact Areas)
- **Customer Support & Refund Issues** | *Evidence:* "most if the time you will end up with chat bots that is not very helpful"
- **Booking Reliability** | *Evidence:* "Front desk had no info about booking"

<!-- /section:sentiment -->
<!-- section:swot -->