---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "GetYourGuide: Plan & Book"
bundle_id: "com.getyourguide.mobile.GetYourGuide"
parent_report: "https://marlvel.ai/api/llm/apps/travel/com-getyourguide-mobile-getyourguide"
canonical_url: "https://marlvel.ai/apps/com-getyourguide-mobile-getyourguide#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — GetYourGuide: Plan & Book User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 98 of 98 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.89/5
- **Platform Split:** iOS 4.9/5 (273.2K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Knowledgeable local guides provide high-value cultural insights during walking and private tours**

### Top Complaints (Impact Areas)
- **Unreliable booking fulfillment leads to last-minute tour cancellations and stranded travelers**

### Top Requests (What Users Want)
- **Direct in-app tipping functionality for guides to simplify gratuity payments during international travel**

<!-- /section:sentiment -->
<!-- section:swot -->