---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "KAYAK: Flights, Hotels & Cars"
bundle_id: "com.kayak.travel"
parent_report: "https://marlvel.ai/api/llm/apps/travel/com-kayak-travel"
canonical_url: "https://marlvel.ai/apps/com-kayak-travel#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — KAYAK: Flights, Hotels & Cars User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 116 of 1.1K reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.81/5
- **Platform Split:** iOS 4.8/5 (485.8K ratings) | Android 4.8/5 (408K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Cross-airline search functionality helps users identify the most cost-effective travel itineraries**

### Top Complaints (Impact Areas)
- **Inaccurate pricing and bait-and-switch tactics occur when navigating to third-party booking sites**

### Top Requests (What Users Want)
- **Direct booking support to avoid the reliability issues associated with third-party travel brokers**

<!-- /section:sentiment -->
<!-- section:swot -->