---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Marriott Bonvoy: Book Hotels"
bundle_id: "com.marriott.iphoneprod"
parent_report: "https://marlvel.ai/api/llm/apps/travel/com-marriott-iphoneprod"
canonical_url: "https://marlvel.ai/apps/com-marriott-iphoneprod#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Marriott Bonvoy: Book Hotels User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (High Confidence: 3.2M reviews) {#user-sentiment}
- **Overall Rating:** 4.91/5
- **Platform Split:** iOS 4.9/5 (2.7M ratings) | Android 4.9/5 (515.2K ratings)
- **Overall Sentiment:** Excited

### Top Praises
- **Ease of Use**
- **Mobile Check-in & Digital Key**

### Top Complaints (Impact Areas)
- **App Stability & Crashes**
- **Slow Loading & Buffering**

<!-- /section:sentiment -->
<!-- section:swot -->