---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Airalo: eSIM Travel & Internet"
bundle_id: "com.mobillium.airalo"
parent_report: "https://marlvel.ai/api/llm/apps/travel/com-mobillium-airalo"
canonical_url: "https://marlvel.ai/apps/com-mobillium-airalo#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Airalo: eSIM Travel & Internet User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (High Confidence: 248,141 reviews) {#user-sentiment}
- **Overall Rating:** 4.49/5
- **Platform Split:** iOS 4.6/5 (92,875 ratings) | Android 4.4/5 (155,266 ratings)
- **Overall Sentiment:** Excited

### Top Praises
- **Ease of Use and Installation** | *Evidence:* "The high point of easy for non technical people. Scan, Click Start and it does everything."
- **Cost Effectiveness** | *Evidence:* "Save yourself the roaming charges and get this app."

### Top Complaints (Impact Areas)
- **Connectivity and Network Issues** | *Evidence:* "Couldn't get connected at all in Korea or Japan, even after every troubleshoot method."
- **Technical Configuration (APN)** | *Evidence:* "Only issue is the APN type which was automatically set, but I have to amend it to blank."
- **Customer Support Quality** | *Evidence:* "I tried to contact customer service but all I got was AI. In that respect, customer service was terrible."