---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "TripIt: Travel Planner"
bundle_id: "com.tripit.tripitmobile"
parent_report: "https://marlvel.ai/api/llm/apps/travel/com-tripit-tripitmobile"
canonical_url: "https://marlvel.ai/apps/com-tripit-tripitmobile#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — TripIt: Travel Planner User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 392,733 reviews) {#user-sentiment}
- **Overall Rating:** 4.8/5
- **Platform Split:** iOS 4.8/5 (299,312 ratings) | Android 4.7/5 (93,421 ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Itinerary Organization** | *Evidence:* "TripIt keeps all my information in one place. It is easy to add plans and keep them sorted by trip."
- **Pro Feature Value** | *Evidence:* "The Fare Tracker feature just saved me $800!"

### Top Complaints (Impact Areas)
- **Login and Authentication Issues** | *Evidence:* "For the past 2 weeks when I try to sign in it states 'Access Denied' without allowing me to even add my information in."
- **Email Parsing Failures** | *Evidence:* "Forwarded emails with flight details and monthly point statements are rejected due to size."

<!-- /section:sentiment -->
<!-- section:swot -->