---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "United Airlines"
bundle_id: "com.united.UnitedCustomerFacingIPhone"
parent_report: "https://marlvel.ai/api/llm/apps/travel/com-united-unitedcustomerfacingiphone"
canonical_url: "https://marlvel.ai/apps/com-united-unitedcustomerfacingiphone#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — United Airlines User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 100 of 149 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.77/5
- **Platform Split:** iOS 4.8/5 (8M ratings) | Android 4.7/5 (966.9K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Simplified check-in process provides a fast and efficient experience for frequent travelers**

### Top Complaints (Impact Areas)
- **Frequent application crashes and freezing during core tasks like check-in and booking**

### Top Requests (What Users Want)
- **Clearer visibility of loyalty benefits and credit card perks during the booking flow**

<!-- /section:sentiment -->
<!-- section:swot -->