---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Zoox"
bundle_id: "com.zoox.ride"
parent_report: "https://marlvel.ai/api/llm/apps/travel/com-zoox-ride"
canonical_url: "https://marlvel.ai/apps/com-zoox-ride#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Zoox User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (High Confidence: 13,078 reviews) {#user-sentiment}
- **Overall Rating:** 4.95/5
- **Platform Split:** iOS 5.0/5 (10,683 ratings) | Android 4.9/5 (2,395 ratings)
- **Overall Sentiment:** Thrilled

### Top Praises
- **Ride Quality and Safety** | *Evidence:* "The ride from Luxor to Resorts World was quick and smooth."

### Top Complaints (Impact Areas)
- **Long Wait Times** | *Evidence:* "It took a while to get one"