---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "eSIM + Travel Data : GigSky"
bundle_id: "com.gigsky.gigsky"
parent_report: "https://marlvel.ai/api/llm/apps/travel/esim-travel-data-gigsky"
canonical_url: "https://marlvel.ai/apps/esim-travel-data-gigsky#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — eSIM + Travel Data : GigSky User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 7,333 reviews) {#user-sentiment}
- **Overall Rating:** 4.58/5
- **Platform Split:** iOS 4.6/5 (4,372 ratings) | Android 4.6/5 (2,961 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.58/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Ease of Setup** | *Evidence:* "The app and esim are easy to install."

### Top Complaints (Impact Areas)
- **Connectivity Failures** | *Evidence:* "Doesnt work. tried everything."
- **Poor Customer Support** | *Evidence:* "Customer Support was virtually nonexistent."