---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Gojek"
bundle_id: "com.go-jek.ios"
parent_report: "https://marlvel.ai/api/llm/apps/travel/gojek"
canonical_url: "https://marlvel.ai/apps/gojek#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Gojek User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 6.6M reviews) {#user-sentiment}
- **Overall Rating:** 4.37/5
- **Platform Split:** iOS 4.5/5 (7.7K ratings) | Android 4.4/5 (6.6M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Life-Simplifying Utility**
- **Service Speed**

### Top Complaints (Impact Areas)
- **Driver Availability & Fulfillment**
- **Mapping & Technical Reliability**

<!-- /section:sentiment -->
<!-- section:swot -->