---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "ID Card Benefits"
bundle_id: "org.iata.idcardbenefits"
parent_report: "https://marlvel.ai/api/llm/apps/travel/id-card-benefits"
canonical_url: "https://marlvel.ai/apps/id-card-benefits#user-sentiment"
report_date: "2026-08-28"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - ID Card Benefits User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 61 of 87 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.7/5
- **Platform Split:** iOS 3.0/5 (234 ratings) | Android 1.4/5 (54 ratings)
- **Overall Sentiment:** Upset

### Top Complaints (Impact Areas)

- **Authentication failures prevent users from accessing their digital identification cards after the latest update**

<!-- /section:sentiment -->
<!-- section:swot -->