---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "IRCTC Rail Connect"
bundle_id: "cris.org.in.prs.ima"
parent_report: "https://marlvel.ai/api/llm/apps/travel/irctc-rail-connect"
canonical_url: "https://marlvel.ai/apps/irctc-rail-connect#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — IRCTC Rail Connect User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 90 of 90 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.51/5
- **Platform Split:** iOS 2.6/5 (130 ratings) | Android 3.5/5 (2.7M ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Basic functionality provides utility for users who successfully navigate the booking flow**

### Top Complaints (Impact Areas)
- **Frequent session timeouts and forced logouts during critical ticket booking windows**

### Top Requests (What Users Want)
- **International user support for account registration and OTP delivery**

<!-- /section:sentiment -->
<!-- section:swot -->