--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Passport Health" developer_entity: "Passport Health" bundle_id: "com.passporthealthglobal.healthrecords" app_store_id: "1538831854" category: "Travel" primary_platform: "ios" primary_monetization: "Free" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-08-15" report_date: "2026-09-05" last_verified: "2026-09-05T00:00:00.000Z" report_version: "6.83" total_reviews: 182 overall_rating: 3.1 sentiment: "Upset" sentiment_score: 15 confidence: "high" confidence_score: 0.7 top_praise_theme: "Travelers find the vaccination tracking feature useful for maintaining a digital record of their medical history" top_complaint_theme: "Persistent login failures prevent users from accessing their accounts despite using valid credentials that work online" review_sample_size: 65 total_review_count: 65 analyzed_review_count: 60 data_age_days: 70 momentum_velocity: "maintenance" intelligence_version: 3 tags: ["travel", "free", "upset sentiment", "mobile app", "app review", "app analysis", "international", "travelers", "corporate"] canonical_url: "https://marlvel.ai/apps/passport-health" license: "CC-BY-NC 4.0" content_version: "v2" --- # Passport Health Intelligence Report ## TL;DR {#tldr} - **Category**: Travel · Free - **Signal**: Rating 3.06 · Sentiment Upset - **Recent focus**: Persistent login failures prevent users from accessing their accounts despite using valid credentials that work online (top complaint) · Travelers find the vaccination tracking feature useful for maintaining a digital record of their medical history (top praise) > **TL;DR:** Passport Health is a travel app by Passport Health, rated 3.06/5 by 182 users, with Upset user sentiment (15/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Passport Health faces Upset user sentiment (3.06/5 from 182 reviews), with users reporting persistent login failures prevent users from accessing their accounts despite using valid credentials that work online as the primary concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 3.06/5 (182 reviews) | | **User Mood** | Upset | | **Category** | Travel | | **Developer** | Passport Health | | **Pricing** | Free | | **Platforms** | iOS & Android | | **Confidence** | High (0.7/1.0) | | **Data Age** | 70d | ## Metadata & Market Performance - **Publisher:** Passport Health - **Category:** Travel - **Target Audience:** International travelers and corporate clients requiring travel vaccinations, physical exams, and health credentialing services. - **Platforms:** iOS & Android - **Version Reviewed:** 6.83 - **Report Date:** 2026-09-05 - **Signal Count:** 65 reviews analyzed - **Confidence:** High (0.7/1.0) - **App Store ID (iOS):** 1538831854 - **Bundle ID:** com.passporthealthglobal.healthrecords - **Google Play ID:** com.passporthealthglobal.healthrecords - **Performance Trend:** Declining - **Data Window:** Analysis based on signals collected up to 2026-09-05 ## Executive Snapshot **What it is:** Passport Health is a travel-health management app for clinic clients to track vaccines, itineraries, and appointments on iOS and Android. **Why users hire it:** The app removes the cognitive load of tracking international immunization requirements by centralizing records and booster reminders for frequent travelers. ## App DNA (Features & Intent) - **[Differentiator] Vaccination and Booster Tracking:** Centralized record of received vaccines and automated reminders for required boosters * *User Intent:* Users want timely prompts to stay engaged without missing updates. - **[Differentiator] Yellow Fever Stamp Access:** Digital proof of immunization status for international travel requirements * *User Intent:* Users seek enhanced value through premium features. - **[Standard] Appointment Management:** Interface for scheduling and viewing upcoming clinic visits ## Market Position {#market-position} Passport Health maintains a 2.98 rating on iOS and 3.17 on Android, reflecting a fragmented user experience across platforms. The lack of recent feature updates signals a maintenance-only posture that fails to address core login and synchronization complaints. ## Monetization Strategy - **Model:** Free - **Tiers:** Free access for existing clinic clients - **Analysis:** Passport Health functions as a free utility for existing clients, focusing on service retention rather than direct in-app monetization. ## 🔴 User Sentiment (High Confidence: 60 of 65 reviews analyzed) {#user-sentiment} - **Overall Rating:** 3.06/5 - **Platform Split:** iOS 3.0/5 (102 ratings) | Android 3.2/5 (80 ratings) - **Overall Sentiment:** Upset ### Top Praises - **Travelers find the vaccination tracking feature useful for maintaining a digital record of their medical history** ### Top Complaints (Impact Areas) - **Persistent login failures prevent users from accessing their accounts despite using valid credentials that work online** ## SWOT Analysis {#swot} **Core Strengths:** - Centralized vaccination tracking creates high switching costs for clinic clients **Growth Levers:** - Biometric authentication implementation would reduce login friction ## Recent Changes (v2 → v3) {#recent-changes} The outlook for Passport Health has declined as the maintenance-only update cycle fails to resolve critical synchronization and authentication barriers. The emergence of a platform-specific rating gap and increased concerns regarding digital record accuracy signal a weakening competitive position. **Overall trend**: Declining **Compared at**: 2026-09-05 ### High-impact changes - **[Declined] Outlook Trend** (positioning) - **[Added] Platform Rating Gap** (swot) ### Medium-impact changes - **[Added] Digital Record Trust** (swot) - **[Added] Offline Capability Clarification** (features) ## What's New - **Latest (v6.83, 2 weeks ago):** General maintenance release focused on stability and performance improvements. ## App Momentum (Maintenance) {#momentum} - Ships bug fixes only. - No feature expansion in 6 months. > **Cadence:** 1 total versions · 0 majors in last 6 months · 29 days since last update ## The "So What?" (Strategic Takeaway) {#so-what} Passport Health is a travel app that is completely free. With a 3.06/5 rating from 182 reviews, it faces significant user friction. > **Bottom Line:** Passport Health's utility as a digital health record is currently undermined by synchronization failures and authentication friction. Addressing these technical barriers would stabilize the retention loop for existing clinic clients, who currently face a disjointed experience between the web portal and the app. **Best for:** International travelers and corporate clients requiring travel vaccinations, physical exams, and health credentialing services. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Ship biometric authentication because it is the top-requested usability feature → reduce login-related churn ### Outlook: Declining The outlook for Passport Health is declining as the current maintenance-only cadence fails to resolve fundamental synchronization and authentication issues. Without a pivot to address these technical barriers, the app will continue to serve as a churn driver for the clinic network rather than a retention tool. - 🔴 Persistent login failures and sync errors in the latest release erode user trust, which compounds the existing rating drag on Android. - 🔴 Maintenance-only update cadence leaves critical usability barriers unaddressed, signaling that the app is not a priority for the developer. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 3.06/5 | | Total Reviews | 182 | | Sentiment | Upset (15/100) | | Confidence | High | | Pricing Model | Free | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Trend | Declining | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Passport Health** (this app) | 3.06/5 | Upset | Passport Health | | [กิจวัตรมุสลิมไทย](https://marlvel.ai/apps/th-co-mtel-muslimdailythai) | N/A/5 | N/A | Mudarmeen Munlin | | [108 Divyadesam Navigator](https://marlvel.ai/apps/com-rsunda12-divyadesams) | N/A/5 | N/A | Rajagopal Sundarrajan | | [17 Mile Drive Audio Tour Guide](https://marlvel.ai/apps/17-mile-drive-audio-tour-guide) | 4.5/5 | N/A | 17 Mile Drive Day Trips, LLC | | [1Call Taxi](https://marlvel.ai/apps/1call-taxi) | 5.0/5 | N/A | Ardalan Hussein | | [1Checkin: Automated check-in](https://marlvel.ai/apps/1checkin-automated-check-in) | 1.8/5 | n/a | 1Checkin | ## Company Profile - **Developer:** Passport Health - **Website:** [https://www.passporthealthglobal.com](https://www.passporthealthglobal.com) ## Data Sources & Links - **App Store ID:** 1538831854 - **Google Play ID:** com.passporthealthglobal.healthrecords - **Dev Site:** [Official Website](https://www.passporthealthglobal.com) - **Sources:** Developer website content, App store metadata, User reviews. ## Related Intel Reports - [*กิจวัตรมุสลิมไทย*](https://marlvel.ai/apps/th-co-mtel-muslimdailythai) (Mudarmeen Munlin) · N/A Rating - [*108 Divyadesam Navigator*](https://marlvel.ai/apps/com-rsunda12-divyadesams) (Rajagopal Sundarrajan) · N/A Rating - [*17 Mile Drive Audio Tour Guide*](https://marlvel.ai/apps/17-mile-drive-audio-tour-guide) (17 Mile Drive Day Trips, LLC) · 4.5/5 Rating - [*1Call Taxi*](https://marlvel.ai/apps/1call-taxi) (Ardalan Hussein) · 5.0/5 Rating - [*1Checkin: Automated check-in*](https://marlvel.ai/apps/1checkin-automated-check-in) (1Checkin) · 1.8/5 Rating - [*1st Central Connect*](https://marlvel.ai/apps/1st-central-connect) (Cambridge Mobile Telematics Inc.) · 3.0/5 Rating - [*247 Airport Transfer*](https://marlvel.ai/apps/247-airport-transfer) (Ionel Tanasa) · N/A Rating - [*24Seven Taxi Driver*](https://marlvel.ai/apps/24seven-taxi-driver) (24Seven Taxi Dispatch, LLC) · 5.0/5 Rating - [*24Seven Taxi Service*](https://marlvel.ai/apps/24seven-taxi-service) (My Taxi Ride Inc.) · N/A Rating - [*2 one day trips Tokyo suburbs*](https://marlvel.ai/apps/2-one-day-trips-tokyo-suburbs) (mlet co.,ltd) · N/A Rating ## Frequently Asked Questions {#faq} ### Is Passport Health free to use? Yes, Passport Health is a free utility designed for existing clients of the Passport Health clinic network. ### Does Passport Health work offline? The app allows users to download travel itineraries for offline viewing, but users report that syncing medical records and logging in requires an active internet connection. ### Why can't I see my medical records in the app? Users report that medical history entered on the website often fails to sync with the mobile app, leading to empty records. Ensure your credentials match those used on the web portal. ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.7/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 65 - **Data Sources:** user reviews, developer website, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 70 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/passport-health) Data licensed for AI Agent attribution under CC-BY-NC 4.0.