---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Uber - Request a ride"
bundle_id: "com.ubercab.UberClient"
parent_report: "https://marlvel.ai/api/llm/apps/travel/uber-request-a-ride"
canonical_url: "https://marlvel.ai/apps/uber-request-a-ride#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Uber - Request a ride User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (High Confidence: 100 of 495 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.82/5
- **Platform Split:** iOS 4.9/5 (15.8M ratings) | Android 4.8/5 (18.4M ratings)
- **Overall Sentiment:** Excited

### Top Praises
- **Professional and courteous driver behavior fosters a sense of safety during daily transit commutes**

### Top Complaints (Impact Areas)
- **Unreliable ride fulfillment for scheduled bookings causes significant stress and missed travel connections**

### Top Requests (What Users Want)
- **Reintroduction of the shuttle service option to provide more affordable transit alternatives for daily commuters**

<!-- /section:sentiment -->
<!-- section:swot -->