---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "2phone: Phone Call & Texting"
bundle_id: "com.2phone"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/2phone-phone-call-texting"
canonical_url: "https://marlvel.ai/apps/2phone-phone-call-texting#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — 2phone: Phone Call & Texting User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Medium Confidence: 31 of 31 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.36/5
- **Platform Split:** iOS 4.4/5 (248 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.36/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Privacy-focused features like hiding app icons provide users with a sense of personal security**
- **Business-oriented call management tools help users effectively separate professional and personal communication channels**

### Top Complaints (Impact Areas)
- **Subscription payment failures and inability to access purchased phone numbers cause significant user frustration**
- **Inconsistent SMS and call functionality prevents users from completing basic communication tasks as advertised**

<!-- /section:sentiment -->
<!-- section:swot -->