---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "AEP Ohio"
bundle_id: "com.aep.customerapp.aepohio"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/aep-ohio"
canonical_url: "https://marlvel.ai/apps/aep-ohio#user-sentiment"
report_date: "2026-09-16"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - AEP Ohio User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Medium Confidence: 61 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.21/5
- **Platform Split:** iOS 2.8/5 (230 ratings) | Android 3.3/5 (1K ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Reporting power outages via the application provides a fast and effective resolution experience for users**

### Top Complaints (Impact Areas)

- **Persistent login failures and authentication loops prevent users from accessing their accounts to pay bills**

<!-- /section:sentiment -->
<!-- section:swot -->