---
title: "Anatel Consumidor Mobile — App Overview"
url: https://marlvel.ai/intel-report/utilities/anatel-consumidor-mobile
category: Utilities
developer: Servicos e Informacoes do Brasil
platforms: ios, android
rating: 3.2 (16.3K ratings)
pricing: free
report_level: overview
generated: 2026-04-19
last_verified: "2026-04-19T20:43:56.764Z"
---

<!-- SECTION: Key Insight -->
> **Key Insight:** While the app provides essential regulatory access, users report significant performance issues regarding app stability and loading speeds.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Utilities |
| Rating | 3.2 ★ (16.3K) |
| Pricing | free |
| Platforms | iOS, Android |
| Latest Version (iOS) | 2.97 |
| Latest Version (Android) | 3.0.3 |
| Developer | Servicos e Informacoes do Brasil |

<!-- SECTION: Summary -->
## What is Anatel Consumidor Mobile?

Anatel Consumidor Mobile is the official government application for Brazilian telecommunications users to file and track complaints against service providers. It serves as a centralized platform for managing consumer demands, submitting suggestions, and reporting issues directly to the regulatory agency. The app also provides transparency by allowing users to evaluate operator responses and monitor their performance.

<!-- SECTION: Key Features -->
## Key Features

- **Complaint Registration**: Allows users to file formal complaints against telecom operators after initial resolution attempts have failed.
- **Demand Tracking**: Enables users to monitor the status of their complaints, information requests, and suggestions submitted to the agency.
- **Performance Evaluation**: Provides functionality for consumers to rate the quality of responses provided by their telecom operators.
- **Agency Communication**: Facilitates the submission of general information requests, suggestions, and formal denunciations to Anatel.

<!-- SECTION: Target Audience -->
## Who is it for?

Brazilian telecommunications consumers seeking to resolve service disputes or provide feedback to the national regulatory agency.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/anatel-consumidor-mobile/id1493981927?uo=4)
- [Google Play](https://play.google.com/store/apps/details?id=br.com.anatel.consumidor&hl=en&gl=us)
- [Full Intelligence Report](https://marlvel.ai/intel-report/utilities/anatel-consumidor-mobile)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/intel-report/utilities/anatel-consumidor-mobile).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*