---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "VPN Lumos: Open & Connect USA"
bundle_id: "bernikovich.vpn"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/bernikovich-vpn"
canonical_url: "https://marlvel.ai/apps/bernikovich-vpn#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — VPN Lumos: Open & Connect USA User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 36,122 reviews) {#user-sentiment}
- **Overall Rating:** 4.47/5
- **Platform Split:** iOS 4.5/5 (36,122 ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Ease of Use** | *Evidence:* "Easy to follow the instructions."
- **General Performance** | *Evidence:* "This is a very good vpn it works very well"

### Top Complaints (Impact Areas)
- **Deceptive Billing and Subscription Practices** | *Evidence:* "You took money out of my account when it is supposed a free trial period."
- **Aggressive Paywalling** | *Evidence:* "every single button I click redirects me to your greedy little subscription page."
- **Lack of Customer Support** | *Evidence:* "the support email address appears to be invalid (“address not found”)"

<!-- /section:sentiment -->
<!-- section:swot -->