---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "CCleaner – Phone Cleaner"
bundle_id: "com.piriform.ios.ccleaner"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/ccleaner-phone-cleaner"
canonical_url: "https://marlvel.ai/apps/ccleaner-phone-cleaner#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — CCleaner – Phone Cleaner User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 99 of 99 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.55/5
- **Platform Split:** iOS 4.6/5 (2.8K ratings) | Android 4.5/5 (3M ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.55/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Long-term users appreciate the professional utility of the desktop version for system maintenance tasks**

### Top Complaints (Impact Areas)
- **Core cleaning functionality fails to clear hidden cache files on modern Android operating systems**
- **Aggressive paywall tactics and subscription pressure frustrate users who previously accessed features for free**

### Top Requests (What Users Want)
- **Transparent refund mechanisms and easier subscription cancellation paths for users experiencing technical failures**

<!-- /section:sentiment -->
<!-- section:swot -->