---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Proton VPN: Fast & Secure"
bundle_id: "ch.protonmail.vpn"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/ch-protonmail-vpn"
canonical_url: "https://marlvel.ai/apps/ch-protonmail-vpn#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Proton VPN: Fast & Secure User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 100 of 143 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.67/5
- **Platform Split:** iOS 4.6/5 (44.6K ratings) | Android 4.7/5 (913.4K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Free tier access provides reliable privacy and security for casual browsing needs**
- **High-speed connection performance exceeds expectations for a free VPN service**

### Top Complaints (Impact Areas)
- **Connection instability and freezing issues frequently disrupt browsing sessions post-update**
- **Customer support responsiveness and refund policy enforcement fail to meet subscriber expectations**

### Top Requests (What Users Want)
- **Manual server selection for free tier users to improve connection reliability**

<!-- /section:sentiment -->
<!-- section:swot -->