---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Charge Smart NY"
bundle_id: "energy.ev.ngny.us.app"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/charge-smart-ny"
canonical_url: "https://marlvel.ai/apps/charge-smart-ny#user-sentiment"
report_date: "2026-09-18"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Charge Smart NY User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 29 of 29 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.15/5
- **Platform Split:** iOS 4.3/5 (272 ratings) | Android 3.8/5 (85 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.15/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Tech support responsiveness helps some users resolve account connectivity issues and secure monthly incentive credits**

### Top Complaints (Impact Areas)

- **Inaccurate charging data recording prevents users from receiving promised financial incentives on their electric bills**

<!-- /section:sentiment -->
<!-- section:swot -->