---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Brivo Mobile Pass"
bundle_id: "com.brivo.pass"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/com-brivo-pass"
canonical_url: "https://marlvel.ai/apps/com-brivo-pass#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Brivo Mobile Pass User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 156,948 reviews) {#user-sentiment}
- **Overall Rating:** 4.73/5
- **Platform Split:** iOS 4.8/5 (143,516 ratings) | Android 4.4/5 (13,432 ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.73/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Convenience of Keyless Entry** | *Evidence:* "Takes the stress out of having to have my key fob with me"

### Top Complaints (Impact Areas)
- **Unreliable Door Unlocking** | *Evidence:* "It waves its hands and says it unlocked the door. But no, it did not."
- **Slow Performance and Latency** | *Evidence:* "Takes 45 seconds to open doors"
- **Frequent Forced Logouts** | *Evidence:* "Continually logs me out at the most inconvenient times"

<!-- /section:sentiment -->
<!-- section:swot -->