---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Norton 360 Security & VPN"
bundle_id: "com.symantec.mobilesecurity"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/com-symantec-mobilesecurity"
canonical_url: "https://marlvel.ai/apps/com-symantec-mobilesecurity#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Norton 360 Security & VPN User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (High Confidence: 100 of 271 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.59/5
- **Platform Split:** iOS 4.7/5 (171.6K ratings) | Android 4.6/5 (2M ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Core security features provide peace of mind for users monitoring device safety**

### Top Complaints (Impact Areas)
- **Subscription and billing transparency issues create significant friction for long-term users**

### Top Requests (What Users Want)
- **Granular control over VPN behavior to prevent unnecessary battery and data usage**

<!-- /section:sentiment -->
<!-- section:swot -->