--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Con Edison" bundle_id: "com.coned.myconedison" parent_report: "https://marlvel.ai/api/llm/apps/utilities/con-edison" canonical_url: "https://marlvel.ai/apps/con-edison#user-sentiment" report_date: "2026-09-16" license: CC-BY-NC-4.0 citation: "Marlvel.ai - Con Edison User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (Medium Confidence: 87 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.79/5 - **Platform Split:** iOS 4.8/5 (124.6K ratings) | Android 4.5/5 (14.1K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.79/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **The utility bill payment interface provides a straightforward and efficient experience for managing monthly energy costs** - **Automated payment enrollment via checking accounts offers a convenient way to avoid extra fees or charges** ### Top Complaints (Impact Areas) - **Biometric login failures force users to manually enter credentials repeatedly, creating significant friction for daily account access**