---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Contacts"
bundle_id: "com.apple.MobileAddressBook"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/contacts"
canonical_url: "https://marlvel.ai/apps/contacts#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Contacts User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 100 of 103 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.28/5
- **Platform Split:** iOS 3.5/5 (3.2K ratings) | Android 4.3/5 (1.9M ratings)
- **Overall Sentiment:** Frustrated
- **Note:** The 4.28/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Core contact management functionality provides a simple and reliable way to organize personal networks**

### Top Complaints (Impact Areas)
- **Post-update data synchronization failures cause contacts to disappear or fail to save updates**

### Top Requests (What Users Want)
- **Granular control over synchronization settings to prevent unwanted merging of work and personal contacts**

<!-- /section:sentiment -->
<!-- section:swot -->