---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Customer App - Zoho Assist"
bundle_id: "com.zoho.assist.customer"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/customer-app-zoho-assist"
canonical_url: "https://marlvel.ai/apps/customer-app-zoho-assist#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Customer App - Zoho Assist User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 100 of 104 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.3/5
- **Platform Split:** iOS 4.1/5 (3.2K ratings) | Android 4.6/5 (2.7K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.3/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Direct technical support interactions provide clear and patient guidance for non-technical users during sessions**

### Top Complaints (Impact Areas)
- **Malicious actors exploit screen sharing capabilities to impersonate legitimate support services and steal financial information**

<!-- /section:sentiment -->
<!-- section:swot -->