---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Dallas 311"
bundle_id: "com.dallascityhall.dallas311"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/dallas-311"
canonical_url: "https://marlvel.ai/apps/dallas-311#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — Dallas 311 User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Low Confidence: 65 of 100 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 2.6/5
- **Platform Split:** iOS 2.1/5 (112 ratings) | Android 2.9/5 (239 ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Reliable access to city services via phone support remains a positive touchpoint for residents**

### Top Complaints (Impact Areas)
- **Frequent application crashes and blank screens prevent users from submitting service requests post-update**
- **Inaccurate map functionality and address validation errors block the reporting of city issues**
- **Failure to upload images despite correct app permissions causes frustration for users reporting damage**

### Top Requests (What Users Want)
- **Improved reliability and stability for the core ticket submission workflow on mobile devices**

<!-- /section:sentiment -->
<!-- section:swot -->