---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "Duke Energy"
bundle_id: "com.duke-energy.app"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/duke-energy"
canonical_url: "https://marlvel.ai/apps/duke-energy#user-sentiment"
report_date: "2026-08-10"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - Duke Energy User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Medium Confidence: 49 of 49 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.79/5
- **Platform Split:** iOS 4.8/5 (163.8K ratings)
- **Overall Sentiment:** Upset
- **Note:** The 4.79/5 store rating reflects cumulative history, while the Upset sentiment reflects recent user reviews analyzed by our AI pipeline.

### Top Praises
- **Reliable utility service and responsive field crews during emergency outages keep long-term customers satisfied**
- **Informative outage notifications provide clear status updates regarding cause and estimated restoration time**

### Top Complaints (Impact Areas)

- **Aggressive rate increases and confusing billing policies lead users to allege predatory financial practices**

<!-- /section:sentiment -->
<!-- section:swot -->