---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "IndiHome Eazy"
bundle_id: "com.telkom.indihome.smart"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/indihome-eazy"
canonical_url: "https://marlvel.ai/apps/indihome-eazy#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — IndiHome Eazy User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (Low Confidence: 61 of 90 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3/5
- **Platform Split:** iOS 3.3/5 (6 ratings) | Android 3.0/5 (2.2K ratings)
- **Overall Sentiment:** Mixed

### Top Praises
- **Remote monitoring of smart home devices provides convenience and peace of mind for users**

### Top Complaints (Impact Areas)
- **Persistent login failures and network verification errors prevent users from accessing their smart devices**

### Top Requests (What Users Want)
- **Expansion of supported smart device brands and hardware models to increase utility for users**

<!-- /section:sentiment -->
<!-- section:swot -->