--- source: marlvel.ai type: app_intelligence_section content_version: "v2" section_slug: "sentiment" section_label: "User Sentiment" section_anchor: "#user-sentiment" app_name: "Sony | Sound Connect" bundle_id: "jp.co.sony.songpal.mdr" parent_report: "https://marlvel.ai/api/llm/apps/utilities/jp-co-sony-songpal-mdr" canonical_url: "https://marlvel.ai/apps/jp-co-sony-songpal-mdr#user-sentiment" license: CC-BY-NC-4.0 citation: "Marlvel.ai — Sony | Sound Connect User Sentiment (section of intelligence report)" --- ## 🔴 User Sentiment (High Confidence: 95 of 99 reviews analyzed) {#user-sentiment} - **Overall Rating:** 4.28/5 - **Platform Split:** iOS 4.5/5 (53.6K ratings) | Android 4.3/5 (366.3K ratings) - **Overall Sentiment:** Frustrated - **Note:** The 4.28/5 store rating reflects cumulative history, while the Frustrated sentiment reflects recent user reviews analyzed by our AI pipeline. ### Top Praises - **High-fidelity sound quality and deep equalizer customization options provide a superior listening experience** ### Top Complaints (Impact Areas) - **Speak to chat feature automatically re-enables itself despite repeated user attempts to disable it** - **Frequent application crashes and connectivity failures prevent reliable access to headphone settings post-update** ### Top Requests (What Users Want) - **Granular volume control for individual notification types to prevent jarring audio interruptions**