---
title: "LogMeIn Rescue Customer — App Overview"
url: https://marlvel.ai/intel-report/utilities/logmein-rescue-customer
category: Utilities
developer: GoTo Group, Inc.
platforms: ios, android
rating: 4.7 (5.4K ratings)
pricing: free
report_level: overview
generated: 2026-05-08
---

<!-- SECTION: Key Insight -->
> **Key Insight:** This is a specialized utility designed exclusively for users actively receiving guided support from a technician.

<!-- SECTION: Quick Facts -->
| Metric | Value |
|--------|-------|
| Category | Utilities |
| Rating | 4.7 ★ (5.4K) |
| Pricing | free |
| Platforms | iOS, Android |
| Latest Version (iOS) | 7.51 |
| Latest Version (Android) | 8.9.2-47 |
| Developer | GoTo Group, Inc. |

<!-- SECTION: Summary -->
## What is LogMeIn Rescue Customer?

LogMeIn Rescue Customer is a remote support utility that enables technicians to troubleshoot mobile device issues via a secure, PIN-based connection. The app facilitates real-time diagnostic access and configuration management to resolve technical problems remotely.

<!-- SECTION: Key Features -->
## Key Features

- **Remote Troubleshooting**: Allows support technicians to view system diagnostic information and interact with the device remotely.
- **PIN-Based Access**: Establishes a secure session using a unique six-digit code provided by the technician.
- **Configuration Management**: Enables technicians to push profiles and settings, including email, APN, and WiFi configurations.
- **Live Communication**: Provides a chat interface for direct interaction between the user and the support technician.

<!-- SECTION: Target Audience -->
## Who is it for?

End-users requiring remote technical assistance from support professionals using the LogMeIn Rescue platform.

<!-- SECTION: Links -->
## Links

- [App Store](https://apps.apple.com/us/app/logmein-rescue-customer/id661269562?uo=4)
- [Google Play](https://play.google.com/store/apps/details?id=com.logmein.rescuemobile&hl=en&gl=us)
- [Full Intelligence Report](https://marlvel.ai/intel-report/utilities/logmein-rescue-customer)

---
*This is an overview report. Sentiment analysis, competitive landscape, and SWOT analysis are available in the [full intelligence report](https://marlvel.ai/intel-report/utilities/logmein-rescue-customer).*
*Generated by [Marlvel.ai](https://marlvel.ai) — Independent app intelligence.*