---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "LogMeIn Rescue Customer"
bundle_id: "com.logmein.rescue"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/logmein-rescue-customer"
canonical_url: "https://marlvel.ai/apps/logmein-rescue-customer#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — LogMeIn Rescue Customer User Sentiment (section of intelligence report)"
---

## 🟢 User Sentiment (Low Confidence: 49 of 49 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 4.65/5
- **Platform Split:** iOS 4.5/5 (3.7K ratings) | Android 4.7/5 (5.4K ratings)
- **Overall Sentiment:** Thrilled

### Top Praises
- **Highly skilled technical support agents provide patient and effective assistance for complex device issues**
- **Real time screen sharing capabilities allow technicians to resolve device problems with high efficiency**

### Top Complaints (Impact Areas)
- **Potential security risks arise from interactions with individuals posing as support staff to solicit information**

<!-- /section:sentiment -->
<!-- section:swot -->