---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "الجواز العراقي"
bundle_id: "com.moiq.epp"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/moiq-epp"
canonical_url: "https://marlvel.ai/apps/moiq-epp#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — الجواز العراقي User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 83 of 101 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 3.26/5
- **Platform Split:** iOS 3.3/5 (373 ratings) | Android 3.3/5 (2.2K ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Initial concept of digital passport booking provides a convenient service for citizens**

### Top Complaints (Impact Areas)
- **Systemic failure to load booking pages prevents users from securing passport appointments**
- **Geographic limitations and lack of regional center support frustrate users outside the capital**
- **Unreliable SMS verification codes prevent users from completing the registration process**

### Top Requests (What Users Want)
- **Expansion of service coverage to include all regional passport centers across the country**
- **Simplification of the registration process by removing complex anti-bot verification steps**

<!-- /section:sentiment -->
<!-- section:swot -->