---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "My Hotel Key"
bundle_id: "com.agilysys.iosdigitalkey"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/my-hotel-key"
canonical_url: "https://marlvel.ai/apps/my-hotel-key#user-sentiment"
report_date: "2026-10-14"
license: CC-BY-NC-4.0
citation: "Marlvel.ai - My Hotel Key User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (Medium Confidence: 62 of 100 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 1.85/5
- **Platform Split:** iOS 1.6/5 (7 ratings) | Android 1.9/5 (138 ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Digital key functionality provides a convenient alternative to front desk check-in when the system works**

### Top Complaints (Impact Areas)

- **Users report: Identity verification via selfie and document capture fails repeatedly, preventing users from accessing their digital keys**

<!-- /section:sentiment -->
<!-- section:swot -->