---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "MyLA 3-1-1"
bundle_id: "com.mysalesforce.mycommunity.C00DKd000008HL07MAG.A0OTKd000000k9fVOAQ"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/myla-3-1-1"
canonical_url: "https://marlvel.ai/apps/myla-3-1-1#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — MyLA 3-1-1 User Sentiment (section of intelligence report)"
---

## 🔴 User Sentiment (High Confidence: 97 of 100 reviews analyzed) {#user-sentiment}
- **Overall Rating:** 1.75/5
- **Platform Split:** iOS 1.4/5 (435 ratings) | Android 2.4/5 (208 ratings)
- **Overall Sentiment:** Upset

### Top Praises
- **Direct service request submission provides a faster alternative to long phone wait times**

### Top Complaints (Impact Areas)
- **Broken authentication and login workflows prevent users from accessing core service request features**
- **Technical instability and frequent crashes during photo uploads or address verification steps**
- **Degraded user experience following the latest update compared to the previous functional version**

### Top Requests (What Users Want)
- **Reversion to the previous application version that offered reliable and simple service reporting**

<!-- /section:sentiment -->
<!-- section:swot -->