---
source: marlvel.ai
type: app_intelligence_section
content_version: "v2"
section_slug: "sentiment"
section_label: "User Sentiment"
section_anchor: "#user-sentiment"
app_name: "NZ Post"
bundle_id: "nz.co.ims.nzpost"
parent_report: "https://marlvel.ai/api/llm/apps/utilities/nz-post"
canonical_url: "https://marlvel.ai/apps/nz-post#user-sentiment"
license: CC-BY-NC-4.0
citation: "Marlvel.ai — NZ Post User Sentiment (section of intelligence report)"
---

## 🟡 User Sentiment (Medium Confidence: 1.3K reviews) {#user-sentiment}
- **Overall Rating:** 2.5/5
- **Platform Split:** iOS 2.3/5 (3 ratings) | Android 2.5/5 (1.3K ratings)
- **Overall Sentiment:** Mixed

### Top Complaints (Impact Areas)
- **Login and parcel linking failures**

<!-- /section:sentiment -->
<!-- section:swot -->