--- schema_type: "SoftwareApplication" entity_type: "Mobile Application" app_name: "Protection 24 by EPS" developer_entity: "EPS" bundle_id: "com.eps.protection24" app_store_id: "6479239661" category: "Utilities" primary_platform: "ios" primary_monetization: "Subscription" offline_capable: false market_region: "US" platforms: "iOS & Android" app_last_updated: "2026-10-01" report_date: "2026-10-15" last_verified: "2026-10-15T00:00:00.000Z" report_version: "4.41.5" total_reviews: 11 overall_rating: 3.9 sentiment: "Frustrated" sentiment_score: 25 confidence: "medium" confidence_score: 0.55 top_complaint_theme: "Video surveillance functionality fails to operate following the latest update, leaving users without security monitoring" review_sample_size: 2 total_review_count: 2 analyzed_review_count: 2 data_age_days: 31 momentum_velocity: "active" intelligence_version: 2 tags: ["utilities", "subscription", "frustrated sentiment", "mobile app", "app review", "app analysis", "homeowners", "apartment", "residents"] canonical_url: "https://marlvel.ai/apps/protection-24-by-eps" license: "CC-BY-NC 4.0" content_version: "v2" --- # Protection 24 by EPS Intelligence Report ## TL;DR {#tldr} - **Category**: Utilities · Subscription - **Signal**: Rating 3.91 · Sentiment Frustrated - **Recent focus**: Video surveillance functionality fails to operate following the latest update, leaving users without security monitoring (top complaint) > **TL;DR:** Protection 24 by EPS is a utilities app by EPS, rated 3.91/5 by 11 users, with Frustrated user sentiment (25/100), available on iOS & Android. > > **Marlvel.ai App Intelligence** - Independent analysis. US Market. No publisher influence. > **Key Insight:** Protection 24 by EPS faces Frustrated user sentiment (3.91/5 from 11 reviews), with users reporting video surveillance functionality fails to operate following the latest update, leaving users without security monitoring as the primary concern. ## Quick Facts | Fact | Value | | :--- | :--- | | **Rating** | 3.91/5 (11 reviews) | | **User Mood** | Frustrated | | **Category** | Utilities | | **Developer** | EPS | | **Pricing** | Subscription | | **Platforms** | iOS & Android | | **Confidence** | Medium (0.55/1.0) | | **Data Age** | 31d | ## Metadata & Market Performance - **Publisher:** EPS - **Category:** Utilities - **Target Audience:** Homeowners and apartment residents in France seeking professional, monitored security services with remote management capabilities. - **Platforms:** iOS & Android - **Version Reviewed:** 4.41.5 - **Report Date:** 2026-10-15 - **Signal Count:** 2 reviews analyzed - **Confidence:** Medium (0.55/1.0) - **App Store ID (iOS):** 6479239661 - **Bundle ID:** com.eps.protection24 - **Google Play ID:** com.eps.protection24 - **Data Window:** Analysis based on signals collected up to 2026-10-15 ## Executive Snapshot **What it is:** Protection 24 by EPS is a utility app for managing remote security and video surveillance services for subscribers in France. **Why users hire it:** The app removes the need for physical control panels by enabling system management from any location, which is the primary interface for the professional monitoring service. ## App DNA (Features & Intent) - **[Standard] Remote Alarm Control:** Arm or disarm the security system remotely via the mobile interface. * *User Intent:* Users prioritize data protection and trust in the platform. - **[Standard] Event Log Access:** View historical activity logs and system events within the app. - **[Standard] Signô Notifications:** Push alerts for system arming and disarming events. * *User Intent:* Users want timely prompts to stay engaged without missing updates. ## Market Position {#market-position} Protection 24 by EPS maintains a niche position in the French security market, serving a subscriber base that values professional monitoring over DIY solutions. The current 3.9-star rating across 11 total ratings reflects a small, specialized user group that is highly sensitive to service interruptions. ## Monetization Strategy - **Model:** Subscription - **Tiers:** Confort formula starting at 22.50€/month, Sérénité formula starting at 32.50€/month - **Analysis:** Subscription-based model with tiered pricing based on property type and service level, including hardware maintenance and professional monitoring. ## 🔴 User Sentiment (Medium Confidence: 2 of 2 reviews analyzed) {#user-sentiment} - **Overall Rating:** 3.91/5 - **Platform Split:** iOS 3.9/5 (11 ratings) - **Overall Sentiment:** Frustrated ### Top Complaints (Impact Areas) - **Video surveillance functionality fails to operate following the latest update, leaving users without security monitoring** ## SWOT Analysis {#swot} **Core Strengths:** - Professional monitoring integration creates high switching costs for subscribers. **Growth Levers:** - Restore custom notification sounds to improve alert differentiation. ## What's New - **Latest (v4.41.7, 2 weeks ago):** General performance optimizations and stability improvements. ## App Momentum (Active) {#momentum} - Ships updates every two weeks. - Latest release focuses on stability. > **Cadence:** 3 total versions · 0 majors in last 6 months · 14 days since last update · 5 days avg between updates ## The "So What?" (Strategic Takeaway) {#so-what} Protection 24 by EPS is an utilities app. It holds a 3.91/5 rating from 11 reviews. > **Bottom Line:** Restoring video surveillance functionality is the immediate priority to prevent subscriber churn, as the app is the primary interface for the professional monitoring service. Addressing this stability gap will stabilize the user base while the developer works to restore notification customization. **Best for:** Homeowners and apartment residents in France seeking professional, monitored security services with remote management capabilities. ### PM Action Plan (Next Best Moves) - [ ] [INVEST] Rebuild video surveillance module because the latest release broke core monitoring functionality → restore service reliability. ### Outlook: Declining The outlook for Protection 24 by EPS is declining due to technical regressions that have rendered core security features non-functional. Unless the developer addresses these stability issues, the app will continue to see increased churn among subscribers who view the mobile interface as a critical component of their security service. - 🔴 Critical video surveillance failures in the latest release erode trust, directly threatening the retention of subscribers who rely on the service. - 🔴 The removal of custom notification sounds reduces the app's utility, forcing users to rely on less effective standard system alerts. ## Key Metrics Summary | Metric | Value | | :--- | :--- | | Overall Rating | 3.91/5 | | Total Reviews | 11 | | Sentiment | Frustrated (25/100) | | Confidence | Medium | | Pricing Model | Subscription | | Platforms | iOS & Android | | Key Features | 3 analyzed | | Outlook | Declining | ## Competitor Comparison | App | Rating | Sentiment | Developer | | :--- | :--- | :--- | :--- | | **Protection 24 by EPS** (this app) | 3.91/5 | Frustrated | EPS | | [Sota Connect: Secure Network](https://marlvel.ai/apps/fi-catconnect-sota) | 4.9/5 | N/A | Cat Connect | | [V2Box - V2ray Client](https://marlvel.ai/apps/v2box-v2ray-client) | 4.6/5 | n/a | techlaim | | [App For Siri Commands Tips](https://marlvel.ai/apps/app-for-siri-commands-tips) | N/A/5 | N/A | Anh La Phan Son | | [avoVPN Desktop](https://marlvel.ai/apps/avovpn-desktop) | N/A/5 | N/A | Avocado VPN Technologies | | [Bin Days - Bin Reminder](https://marlvel.ai/apps/bin-days-bin-reminder) | N/A/5 | N/A | Vicki Partridge | ## Company Profile - **Developer:** EPS - **Website:** [https://www.protection24.com/](https://www.protection24.com/) - **Social:** [Facebook](https://www.facebook.com/Homiris) · [YouTube](https://www.youtube.com/channel/UC7ZQtE7buBFpMAjN8KKoyRQ) ## Data Sources & Links - **App Store ID:** 6479239661 - **Google Play ID:** com.eps.protection24 - **Dev Site:** [Official Website](https://www.protection24.com/) - **Sources:** Developer website content, About us / company information, App store metadata, User reviews. ## Related Intel Reports - [*Sota Connect: Secure Network*](https://marlvel.ai/apps/fi-catconnect-sota) (Cat Connect) · 4.9/5 Rating - [*V2Box - V2ray Client*](https://marlvel.ai/apps/v2box-v2ray-client) (techlaim) · 4.6/5 Rating - [*App For Siri Commands Tips*](https://marlvel.ai/apps/app-for-siri-commands-tips) (Anh La Phan Son) · N/A Rating - [*avoVPN Desktop*](https://marlvel.ai/apps/avovpn-desktop) (Avocado VPN Technologies) · N/A Rating - [*Bin Days - Bin Reminder*](https://marlvel.ai/apps/bin-days-bin-reminder) (Vicki Partridge) · N/A Rating - [*Controller Tester FGC*](https://marlvel.ai/apps/controller-tester-fgc) (Aaron Lowe) · 5.0/5 Rating - [*Fusvob VPN : Super VPN 2026*](https://marlvel.ai/apps/com-toplinkc-foxexcellent) (Fuxin Technology) · 4.5/5 Rating - [*Gear Ratio Calculator & RPM*](https://marlvel.ai/apps/cog-gear-ratio-calculator) (Linh Phan Nhat Khanh) · N/A Rating - [*MDflow Web Clipper*](https://marlvel.ai/apps/mdflow-web-clipper) (DataOps, s.r.o.) · N/A Rating - [*NordVPN: VPN Fast & Secure*](https://marlvel.ai/apps/com-nordvpn-nordvpn) (Nordvpn S.A.) · 4.7/5 Rating ## Frequently Asked Questions {#faq} ### Is Protection 24 by EPS suitable for my home security needs? Protection 24 by EPS is designed for subscribers of the EPS professional monitoring service in France. It is best suited for users who want a managed security solution with professional oversight rather than a standalone DIY system. ### Does the app allow me to control my alarm system remotely? Yes, the app allows you to arm and disarm your security system remotely, provided you have a compatible device with biometric authentication enabled. ### Are there any known issues with the latest version? Recent user feedback indicates that video surveillance functionality has been non-functional following the latest update, and some users have reported the loss of custom notification sound settings. ## Methodology {#methodology} This report was generated by Marlvel.ai's 5-stage AI intelligence pipeline: 1. **Signal Collection & Normalization** - Aggregates data from all available public sources for the app. Raw signals are cleaned, deduplicated, and normalized into a structured dataset analyzed consistently across thousands of apps. 2. **Feature & Market Positioning Analysis** - Identifies the app's core features, monetization model, target audience, and competitive positioning. Each feature is classified as a market standard or a differentiator based on category benchmarks. 3. **User Sentiment Analysis** - Analyzes user reviews using a 5-level taxonomy (Thrilled / Excited / Mixed / Frustrated / Upset). Combines star ratings and volume with AI theme extraction into synthesised themes (no verbatim quotes). 4. **Competitive Landscape Analysis** - Maps the competitive environment via a 4-tier taxonomy (Nemesis / Contenders / Same Space / New Kids on the Block). Prioritizes same sub-genre over broad category. 5. **Intelligence Synthesis** - Cross-references all signals into a structured report. Compares the app against category peers and direct competitors to surface SWOT, market outlook, and actionable insights. - **Confidence Score:** 0.55/1.0 (based on review volume, data source diversity, and signal quality) - **Reviews Analyzed:** 2 - **Data Sources:** user reviews, developer website, company about page, App Store metadata - **Rating Method:** Weighted average across platforms (iOS & Android), weighted by review count per platform - **Independence:** Fully independent analysis. No publisher sponsorship or editorial influence. - **Report Age:** 31 days since last refresh --- © 2026 Marlvel.ai | [Canonical Report](https://marlvel.ai/apps/protection-24-by-eps) Data licensed for AI Agent attribution under CC-BY-NC 4.0.